One of the experts at Yahoo Finance who regularly writes features pertaining to the mortgage industry has done a two part series on what makes a good mortgage broker. You can read part 1 and part 2 on Yahoo’s website.
For the purposes of this blog, we thought we’d look at the concepts of the article and how First Equity Direct operates.
Borrowers Select Good Brokers
This is absolutely true. Just about any brokerage advertises (and First Equity is no exception), but a true sign of whether or not a broker is trustworthy and legitimate is the amount of people who are referred to a business. If someone has a bad experience, they don’t tell a friend or family member to use the same company. All of our loan officers have deep client bases that continually come back and refer others. We want to create a positive experience where you feel like you can get genuine advice, not a sales pitch. We only encourage you to go through with a loan if it’s right for your situation.
Clues to the worthy broker
The author’s general premise is that a worthy broker listens intently and asks pertinent questions before offering any sort of opinion on what you should do. No disagreement here. If you find yourself getting a rate quote from a broker before even one question is asked about your situation, hang up and move on. No one can give you an accurate quote and even pretend to know what’s best for you without first getting to the bottom of a few issues. For example, we need to know your current mortgage situation, your future plans, your financial picture and so on before we know what program to quote and what rate is available.
Another clue offered is that the broker operates transparently. This is a good thing to mention. Brokers have received bad press in the past for hiding fees and being less than dishonest about your loan. It is required that a broker provide you with a Good Faith Estimate (GFE) detailing fees and important details. Some brokers may try to confuse you. If you have questions and don’t understand it, ask. A good broker will willingly explain everything and even work out some of the fees if it is determined something is off.
Good Brokers Will Not Quote Low-Ball Prices
This is an agreeable concept with an exception. The author states that you should avoid any broker who gives a really low rate without quizzing you about various loan criteria and this is true. However, you don’t necessarily have to be afraid of a broker with the lowest rate. We work hard to find the best rate offered on the market because we want you to get the best deal. As such, we have a lot of lenders we can work with and often do beat the competition on rate. The main thing to take away is, make sure everything pertaining to your situation has been covered and that the fees aren’t outrageous before accepting a lower rate.
Good Brokers Try to Find the Best Price Available
This basically is what we are saying in the above paragraph. There is a lot of hard work that goes into finding great pricing. It takes teamwork, diligence and smarts to sort through over 100 lenders nationwide to secure a low rate that fits a specific borrowers criteria.
Good Brokers Are Masters of Detail
This is more true than ever and probably deserves its own space (file it as a topic for next week). Lenders are going over every loan with a fine-tooth comb these days. They are looking for a reason to decline the loan. First Equity has instituted safe-guards in our processing to make sure mistakes aren’t made and we comply with exactly what the lenders want. This will make an incredible difference when it comes down to getting your loan approved.
Good Brokers Keep Their Clients Informed
Yes, yes, and yes. Did we say yes? Communication breakdowns can kill a loan. Remember, it’s a two way street. We will keep you updated and make timely requests for information, but we need you to act in a timely manner as well. This will help avoid unneeded problems.
Good Brokers Attend Closings When Needed
This isn’t always possible. Sometimes a broker is just too far away. If you keep good communication throughout and your broker offers his/her advice whenever needed, you probably won’t need the broker at the closing. However, if we are local to the borrower’s area and it is something you would appreciate, we are always willing to offer our help.
Good Brokers Get Documents From Lender Prior to Closing
We are happy to accommodate this request if you need the documents for review or any other reason. In fact, it’s a good idea so that you don’t feel stressed out when signing the lengthy documents.
Good Brokers are Experienced
More than ever, you need an experienced broker to handle your loan. It’s become so much more complicated to get a loan funded and an emphasis has been placed on qualified professionals that know the ins and outs of the mortgage industry. All of our loan officers are well-qualified with years of experience in the industry. We do not employ loan officers without prior experience in the business.
Good Brokers Communicate Effectively With Borrowers
There’s not much difference between this and the previous notion about keeping borrowers informed. Communication is key. There’s really no arguing that point.
Good Brokers Are Straight With Their Clients
You could pretty much write the above as good ________ are straight with their clients - you just have to fill in the blank. Anybody that’s worth doing business with is going to be up front about your options and won’t hide important details. The article has some good examples of how to tell when a broker is being less than honest.
Here’s a few things to remember:
- Loans cost money - someone is providing a service for you. You wouldn’t expect to go to the grocery store and get everything for free. Anyone that tells you there are no costs on your loan is lying.
- Low rates - we’re talking ridiculously low - like 1.5% just don’t exist in responsible, smart loan programs.
- Rates fluctuate according to the market and it’s not always easy to predict. Any broker that is “certain” a rate will be at a certain spot in so many years just isn’t being truthful.
- Those ads that say “pay $799 a month for a mortgage” are not worth the time it takes you to click. If you were to get into that loan, you’d be committing financial suicide. They probably never intend for you to even do that loan, but still, they are advertising it, so do you really trust what you’re getting?